Zoom Phone Services has successfully migrated as of today, August 31, 2023. This upgrade replaced existing telephony hardware with a unified, modern telephony platform. 

What You Need to Know

Training and Support

If you need a training refresher, watch this 5-minute Zoom Phone Introductory Training video on how to quickly set up your Zoom Phone.

The full recording of the Zoom Phone training delivered on August 22, 2023 is accessible through the Zoom Phone Services webpage.

Visit the Zoom Learning Center for additional training resources (watch video tutorials and read how-to articles).

Read UCR’s Zoom Phone FAQs.

User Experience Post-Deployment

Phone icon in Zoom application:

• Zoom Phone is now accessible via your existing Zoom application (the same client used for Zoom meetings). All calling activities (inbound and outbound) are now routed through a new phone icon in your Zoom application (see below).

Current desk phone:

Your current desk phone is now inoperable, as Zoom Phone Services has been activated. Zoom Phone does not require a desk phone. 

Voicemail:

• Please watch this video for guidance on how to set up your new voicemail.

Equipment:

• As part of our commitment to sustainability, the ITS Telecom/Network team will contact each Department and arrange to pick up old phone equipment. Please note that desk phones will not be replaced because Zoom Phone does not require a physical phone to place and receive calls.
• You will be able to place and receive calls using your device’s microphone and speaker (alternatively, if you currently use a headset to conduct Zoom meetings, the headset can be used as the microphone/speaker).

Equipment alternatives: 

• If you determine that your device is not sufficient and a physical phone is required,  a Telecom work order must be submitted. Please read the Zoom Phone FAQs for more details.

• If needed, please speak to your unit administrator about purchasing a compatible headset (Note:  Any headset that is currently being used for Zoom video conferencing will work for Zoom Phone—no changes are needed).

To learn more about Zoom Phone Services, please visit the Zoom Phone Services webpage. If you have questions or concerns, you may reach the Zoom Phone Project Team via email at zoomphonepilot@ucr.edu.

Thank you, 

The Zoom Phone Project Team
Information Technology Solutions
University of California, Riverside
ITS.UCR.EDU

If you require technical support, please take one of the following actions: 

• Visit the ITS website at its.ucr.edu to find self-help articles, submit and track support tickets, request IT services, and more.   
• For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848